We are living in a knowledge era, where everyone is so dependent on technology and requires their IT to work at all times. Given these requirements, just how fast should your IT service company respond to your calls?

In the past, IT service companies have given Next Business Day (NBD) support and this was OK for something that you were able to put off doing for a while. The scenario here is the customer logs the call at some point during the day and the IT service company comes out the next day to fix the problem. A service like this will be acceptable if a problem is just affecting say one person and the problem is not mission critical.

Also quite common on the market is four hour support services where the IT service company will respond to your call within four business hours. Quite alot of the time this can feel like/be NBD support depending on the time of day that you log the call.

Here at iPing we strive to provide a one hour response to our customers as we know how important your business is to you and how important your IT is to your business. If you do not feel like you are getting a fast enough IT service from your current IT provider please give us a call.