In this blog, I am going to look at a really useful method that can be used to help show your IT service provider the problems you are having, without them having to attand your office or connect to your computer.

The feature of Windows 7 that we are going to look at is called Problem Step Recorder or PSR for short.  One of the many functions of PSR is documenting problems that you are having and showing your IT services provider the sequence of events that are leading up to the problem.

How PSR works:

Click on the windows button on the bottom left hand corner of your screen and type in PSR in the search area. This will give you the option to click on Record steps to reproduce a problem, click on this See fig1.

This will open up the Problem Step Recorder program for you. You can have this open any time when you are working. Once you want to start recording the process that you want to show your IT services company you click on the start recording button see fig2.

Now every time that you click your mouse on something your computer will make note of it. Your computer will keep making note of everything that you do until you click the stop recording button.

You can also add comments to the recording for your IT services company and this will help speed up resolving those computer problems that are sometimes hard to replicate when the IT support company are not in your office for you to show how they are happening.

If you have any questions or comments on this we would like to hear them. You can contact iPing IT Services here.