Q1: Do they take the time to explain what they are doing and answer your questions in plain old English?

Our Answer: Our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms. Just look at what Niall ó h-Éalaithe from Open Office Architects www.openofficearchitects.ie had to say:

“i-Ping helped us to set up our printing, network, security and backup systems. We were very pleased with their prompt response and their friendly and professional service. We are happy to recommend them to other companies.”

Q2: Do they consistently offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?

Our Answer: We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies, and resolve any problems that may be arising. Our goal with these meetings is to help our clients be more profitable, efficient, and competitive.

Q3: Do they provide detailed invoices that clearly explain what you are paying for?

Our Answer: We provide detailed invoices that show what work was done, why, and when, so you never have to guess what you are paying for. We also double-check our invoices for accuracy before they are sent to you.

Q4: Do they have Professional Indemnity (PI) insurance to protect you if something goes wrong?

Our Answer: iPing is fully insured so on the off chance that something goes wrong with a job that we are working on for you, you can be sure that we are covered for the work that we are doing on your network.

Maintenance Of Your Network:

Q5: Do they insist on remotely monitoring your network 24-7-356 to keep critical security settings, virus definitions, and security patches up-to-date and PREVENT problems from turning into downtime, viruses, lost data, and other issues?

Our Answer: Yes; our remote network monitoring system watches over your network and constantly looks for developing problems, security issues, and other problems so that we can address them before they turn into problems.

Q6: Do they provide you with a report that shows all the updates, security patches, and status of every machine on your network so you know for SURE your systems have been secured and updated?

Our Answer: On our total computer care package we provide our clients with a detailed report that shows an overall health of their network and the updates to their antivirus, security settings, patches, and other important network checks.

Q7: Is it standard procedure for them to provide you with written network documentation detailing, your critical passwords?”

Our Answer: On our total computer care package all clients receive this in written and electronic form at no additional cost. We also perform a quarterly update on this material and make sure certain key people from your organization have this information and know how to use it, giving you complete control over your network.

Backups And Disaster Recovery:

Q8: Do they INSIST on monitoring an offsite as well as an onsite backup, or are they letting you rely on tape backups?

Our Answer: We do not advise our clients to use just tape backups because they are unreliable. We make sure all of our clients have an online backup that will work at all times and not a tape backup system that relay on someone changing tapes.

Q9: Do they INSIST on doing periodical test restores of your backups to make sure the data is not corrupt and could be restored in the event of a disaster?

Our Answer: We perform regular tests on backups for our clients to make sure their data can be recovered in the event of an emergency. After all, the WORST time to “test” a backup is when you desperately need it.

Q10: Do they insist on backing up your network BEFORE performing any type of project or upgrade?

Our Answer: We do; and that’s simply as a precaution in case a hardware failure or software glitch causes a major problem.

Technical Expertise And Support:

Q11: Do their technicians maintain current vendor certifications and participate in on-going training?

Our Answer: Our technicians are required to keep the most up-to-date vendor certifications.  Our engineers have Microsoft, Dell or Cisco qualifications.

Q12: Do their technicians arrive on time and dress professionally?

Our Answer: Our technicians are true professionals that you would be proud to have in your office. They dress professionally, show up on time and if they cannot for some unforeseen reason we always notify the client immediately. We believe these are minimum requirements for delivering a professional service.